Privacy Policy

Flower City Media

Welcome to Flower City Media's Privacy Policy page, where transparency and trust form the bedrock of our relationship with you. As a premier video and film production company based in the vibrant Monroe County, NY, we are committed to safeguarding your privacy while offering innovative and captivating media solutions. Your privacy is extremely important to us. At Flower City Media, we collect only the essential information required to enhance your experience with our services, ensuring a seamless and personalized interaction. We use cutting-edge security measures to protect your data from unauthorized access, alteration, or disclosure. Our Privacy Policy outlines how we collect, use, and store your information. Whether you're entrusting us with personal details for an upcoming project or simply exploring our inspiring portfolio online, rest assured that every piece of information is handled with the utmost care and integrity. We never share your details with third parties without your explicit consent because we respect your privacy as much as our own. We invite you to read through our Privacy Policy to understand how deeply committed we are to preserving your trust. Should you have any questions or concerns, our dedicated team is here to help guide you through them every step of the way. Thank you for choosing Flower City Media – where your creative journey is safeguarded at every turn.

Flower City Media ("Company," "we," "us," or "our") is committed to protecting your privacy. We take the privacy of our clients, partners, and website visitors seriously and are dedicated to safeguarding the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

1. Information We Collect
We collect various types of information, including:

Personal Information: Name, email address, phone number, billing details, and other identifying information provided by you.

Usage Data: Information automatically collected when you visit our website, such as IP address, browser type, pages visited, and interaction details.

Media and Content: Any photos, videos, or other media provided to us for production purposes.

2. How We Use Your Information
We use the information we collect for purposes such as:

Providing and managing our video production services
Communicating with you about projects, updates, and inquiries
Processing payments and transactions
Improving our website, services, and customer experience
Complying with legal obligations and protecting against fraud or misuse

3. Sharing of Information
We do not sell or rent your personal information. We may share information with:

Service Providers: Third-party vendors assisting in service delivery (e.g., payment processors, cloud storage providers)

Legal Authorities: If required by law or to protect our rights and interests

Business Transfers: In the event of a merger, sale, or transfer of assets

4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices
You have rights regarding your information, including:

Access and Correction: You may request access to or correction of your personal data

Opt-Out: You can opt out of marketing emails by following the unsubscribe instructions

Data Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations

6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised policy will be posted on our website with the updated effective date.

8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. This may include tools such as Google Analytics and other tracking technologies.

You can adjust your browser settings to refuse cookies; however, some parts of the website may not function properly.

9. Data Retention (How Long We Keep Data)
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

10. Media Usage
Any photos, videos, or other media provided to us or created as part of a project may be stored and used for production, delivery, and portfolio purposes, unless otherwise agreed upon in writing.

11. Governing Law
This Privacy Policy is governed by the laws of the State of New York, without regard to its conflict of law principles.

12. Contact Us
If you have any questions about this Privacy Policy, please contact us:

Flower City Media
Email: [email protected]
Phone: (585) 540-1902
Address: 19 Harvest Rd., Fairport, NY 14450

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